Room key in Google Wallet FAQ 

 

General Questions:  

What is a digital room key in your wallet? 

A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch. 

  

How can I tell if I can use a Wallet key? 

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in. 

  

I am not able to add my digital room key to Wallet. What should I do? 
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance! 

  

Can I use a digital room key and a physical hotel key card at the same time? 
Yes, you can use both.  

  

What if I have multiple stays at a hotel? 
If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in. 

Google Specific Questions: 

What happens to my digital room key in Google Wallet if I lose my Android phone? 

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device - Google Account Help. 

Which devices support digital room key in Google Wallet? 

• Android: Android 9 or higher with NFC turned on. 

• Google Wallet: The latest version of Google Wallet app (recommended).